Privacy Policy

Access to the course and the content available on this website is provided or arranged by the Centre for Cultural Competence Australia.

Access to the course and the content available on this website is provided or arranged by the Centre for Cultural Competence Australia.

1. Introduction

Centre for Cultural Competence Australia Pty Ltd ("CCCA", "we", "us", "our") recognises the importance of your privacy and is committed to protecting any personal information we collect about you in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

CCCA is responsible for the collection, management and use of your personal information when you interact with our website, online learning systems, products and services. We determine the purposes for which your personal information is collected and how that information is handled. CCCA also engages service providers, including our learning management system (Upskill LMS), to process information on our behalf for the purpose of delivering our services.

For the purposes of this Privacy Statement, the word "you" includes website visitors, CCCA registered users and purchasers of CCCA products and services. 

The purpose of this Privacy Statement is to inform you about:

• What personal information about you is collected by CCCA
• How the information is used
• With whom the information may be shared
• How you can access and change any personal information CCCA holds about you
• What security procedures are in place to protect the loss, misuse or alteration of your personal information by CCCA
• How to contact CCCA

This Privacy Statement applies to any personal information you provide to us:

• when visiting the CCCA website
• when using CCCA's on-line services
• when entering into an agreement with CCCA and/or another third party
• when you correspond, or communicate with CCCA over the telephone or in any other manner including by letter, facsimile or email

In addition to collecting personal information directly from you, we may also obtain personal information about you from third party sources such as our training providers and other third party service providers.

Failure by you to provide personal information when requested by CCCA may mean that we are unable to provide certain services and products to you.

2. What types of information do we collect?

CCCA gathers two types of information about you, namely:

• aggregated information generated by our systems (or third party systems) to track our website traffic but that which does not identify you personally; and
• personal information about you such as your name, address, telephone and facsimile number, email address and in some cases, your billing details and general financial and credit information.

The type of information that CCCA collects about you is dependent on how you use the services offered on our portal and the products you are interested in purchasing through CCCA.

Generally, CCCA does not collect 'sensitive information' about you. Sensitive information includes (but is not limited to) information about your race or ethnic origin, your religion and your sexual preferences. CCCA will only collect sensitive information about you in the event that it is necessary for the purpose of providing you with a product or service. In such circumstances, CCCA will only collect sensitive information with your consent unless we are required by law to collect such information from you.

Collection of aggregate data 
CCCA collects non-personal information in aggregate form to understand usage patterns and improve our services.

Your Internet Provider ("IP") address
CCCA’s web servers provide us with your IP address for diagnostic and support purposes.

Cookies
CCCA uses cookies and similar technologies to support website functionality, improve user experience and analyse website usage. You may disable non-essential cookies via your browser or through our cookie settings; however, disabling cookies may limit certain website features.

3. How we collect information

CCCA may collect personal information about you when you visit our website and you elect to use our on-line services, when you register as a CCCA Member, when you enter into a contract with CCCA and, when you deal with CCCA over the telephone or correspond with CCCA via facsimile, letter or email or any other mode of communication.

CCCA may also collect personal information about you from our third party service providers.

4. How we use your personal information

CCCA may use your personal information for one or more of the following purposes:

• to communicate with you, including via email newsletters
• to facilitate and process contracts between yourself and CCCA and/or third parties
• to identify the number of people using CCCA's portal services and establish the nature of their interests
• to facilitate CCCA registration
• to send you updates, course information, newsletters and marketing communications, where you have opted in to receive them. You may unsubscribe at any time.
• to provide you with information about CCCA and its services and products
• to analyse website and LMS usage and improve user experience

5. Disclosure of personal information to third parties

CCCA may disclose your personal information to our training providers in order to facilitate your enrolment in a selected training course.

CCCA may also disclose your personal information to third party contractors who perform services for us including the management and maintenance of our information systems.

Where your personal information is passed on to third party contractors, CCCA takes reasonable steps to ensure that these individuals and/or organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Other than as outlined above, CCCA will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

6. Access to and correction of information we hold about you

Upon your request, CCCA will provide you with access to your personal information unless there is an exception which applies under the Australian Privacy Principles under the Privacy Act 1988 (Cth). If we deny such access, we will tell you why.

CCCA may recover any reasonable costs incurred in providing you access to the requested information. To request access to your personal information, please contact CCCA using one of the contact options provided in section 12 of this Privacy Statement.

If you are a CCCA Member, you can access your registered profile at any time.

7. Keeping information up-to-date

CCCA strives to ensure that the information we hold about you is accurate, complete and up-to-date at all times.

If the personal information we hold about you is inaccurate, incomplete, or no longer up-to-date, or you wish for your details to be removed from the website, please contact us at privacy@ccca.com.au so that we may take reasonable steps to address this and/or discuss alternative options with you.

8. Storage and security of your personal information

CCCA uses a combination of administrative, technical and physical safeguards to protect personal information, including encrypted connections, secure hosting environments and access controls.

9. Links to other websites

The CCCA portal contains links to other websites. Please note that these links are intended for your convenience only.

Links to third party websites do not constitute endorsement, sponsorship or approval by CCCA of the content, policies or practices of those third party websites.

If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the privacy statement/policies of those websites.

10. Destruction of your personal information

We retain personal information only for as long as necessary to deliver services, meet legal requirements or support operational business functions. When no longer required, personal information is securely destroyed or de-identified.

11. Changes to CCCA's Privacy Statement

From time to time, CCCA may make changes to this Privacy Statement. Accordingly, we encourage you to periodically review this statement to remain informed about how we collect and protect your personal information.

Your continued use of the CCCA portal constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this Privacy Statement as amended from time to time.

For further information about the protection of your privacy, please visit the Office of the Australian Information Commissioner website at https://www.oaic.gov.au

12. Feedback and questions about privacy and the CCCA portal

CCCA welcomes ideas and feedback about all aspects of the CCCA portal. This feedback may be used to administer and refine the services we provide and may be shared with CCCA partners either in aggregate form or with specific identifying characteristics removed.

If you have any questions regarding this Privacy Statement, practices of the CCCA portal or your dealings with CCCA, you can contact us in the following ways: